KiddiesKart™ Refund & Cancellation Policy

Last updated: [14.02.2026]

This Refund & Cancellation Policy explains how returns, replacements, cancellations, and refunds work on KiddiesKart™. It is designed to be transparent and fair, consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, which require e‑commerce platforms in India to provide clear, accessible return and refund policies.

By placing an order on KiddiesKart™, you agree to this policy as part of our Terms & Conditions.

1. General Principles

• KiddiesKart™ wants you to be satisfied with your purchase.
• If you receive a defective, damaged, incorrect, or not‑as‑described product, you may be entitled to a repair, replacement, or refund as required by law and this Policy.
• Certain product categories (especially hygiene‑sensitive or perishable items) may have restricted return eligibility, except where defective or incorrect.

2. Return Eligibility

Unless otherwise stated on the product page, the following general rules apply:

2.1 Eligible for return

Subject to inspection and verification, you may request a return if:

• The product is defective or damaged on arrival
• The product is not as described or wrong item/size has been delivered
• The product is expired or near expiry (where shelf life is relevant)
• The product is missing parts/accessories as advertised

2.2 Not eligible for return (unless defective/incorrect)

For hygiene and safety reasons, returns may be restricted for:

• Innerwear, swimwear, undergarments, and similar intimate wear
• Feeding bottles, breast pumps, pacifiers, teethers, and certain baby‑care items once opened
• Personal‑care and cosmetic products that have been opened or used
• Perishable items and foods
• Products marked as “Non‑returnable” on the product page

However, if such items are defective, damaged, or incorrect, you may still be entitled to a replacement or refund under consumer‑protection rules.

3. Return Window

• Standard return window: [5–7 days] from the date of delivery, unless a different period is specified on the product page.
• For defective or mis‑described items, we will honour returns within the legally appropriate period even if the general window is shorter, as required by Indian consumer law.

The product must be:

• In its original condition, with all tags, labels, and packaging intact (unless the defect itself prevented this), and
• Accompanied by invoice/order details.

4. How to Initiate a Return

To request a return:

1. Log in to your KiddiesKart™ account and go to My Orders,or contact customer support at [kiddieskartcreatives@gmail.com] within the applicable return window.
2. Select the product(s) you wish to return and choose the reason.
3. Upload clear photos/videos of the product and packaging if requested (for damage/defect verification).
4. Our team will review your request and respond with approval, rejection, or request for more information.

If approved, we will arrange a pickup via our logistics partner where serviceable. In some cases, you may be asked to self‑ship the item; shipping costs may be reimbursed as per our guidelines.

5. Inspection and Approval

• All returned products undergo quality inspection.
• Refund or replacement will be processed only after the product is received and verified at our facility.
• If the returned product is found to be used, damaged due to misuse, or not matching the original claim, the return may be rejected and the item sent back to you.

6. Refund Methods and Timelines

Upon successful verification of the return, refunds will be processed to:

• The original payment method (card, net banking, UPI, wallet) where possible, OR
• Store credit / KiddiesKart™ wallet, if chosen by you or required in specific circumstances, OR
• Bank transfer, where original method is not available.

Estimated timelines (subject to banking and payment‑gateway processing):

• KiddiesKart™ internal processing: [2–5 business days] after quality check
• Bank/Payment gateway processing: additional [3–7 business days]

You will be notified via email/SMS when the refund is initiated. Consumer‑protection rules expect refunds to be processed in a fair and timely manner, generally within a reasonable period from approval.

7. Replacement Policy

Wherever possible, KiddiesKart™ will offer a like‑for‑like replacement instead of a refund, especially in cases of:

• Size issues (where alternative size is available)
• Defective or damaged items where the same product is still in stock

If a replacement is not available (e.g., out of stock), a refund will be provided.

8. Order Cancellations by Customer

Before shipment:

• You may cancel your order (fully or partially) from your account or by contacting support before it is shipped.
• In such cases, a full refund of the prepaid amount will be initiated.

After shipment:

• Once shipped, cancellation might not be possible. You may need to follow the return process after delivery, subject to this Policy.
• For COD orders, refusal to accept delivery repeatedly may result in restrictions on future COD orders.

9. Order Cancellations by KiddiesKart™

KiddiesKart™ reserves the right to cancel an order in full or part due to:

• Product unavailability or stock issues
• Errors in product or pricing information
• Issues with payment authorisation or suspected fraudulent transactions
• Invalid or incomplete delivery addresses

In such cases:

• For prepaid orders, the amount will be fully refunded to the original payment method or as store credit.
• We will make reasonable efforts to notify you via email/SMS.

10. Exchange Policy (if offered)

If KiddiesKart™ offers direct exchanges for selected products:

• Exchange will be subject to size/colour availability and product condition.
• Rules similar to returns (window, condition, inspection) will apply.
• Additional shipping charges may apply in some cases; details will be stated at checkout or on the relevant product/policy page.

11. Non‑Delivery or Missing Items

If your order is:

• Marked as delivered but not received, or
• Received with missing items

You must report the issue to us within [72 hours] of the delivery date shown by the courier, with:

• Order ID
• Delivery confirmation details/screenshots
• Photos of the package (outer and inner)

We will investigate with our logistics partner and resolve as per findings, which may include reshipment or refund.

12. Grievance Redressal

In compliance with Indian e‑commerce and consumer‑protection rules, KiddiesKart™ maintains a grievance‑redressal mechanism for return and refund issues.

If you are not satisfied with the resolution provided by customer support, you may escalate the matter to our Grievance Officer:

• Name: Sreejith T R
• Email: KiddiesKartcreatives@gmail.com
• Phone: +91 8891146661
• Postal address: Suite No: 221B, Heiley Space, Pallath Square, FACT Kalamassery Road, Kalamassery – 683104

We aim to acknowledge complaints within 7 working days and resolve them as soon as reasonably possible.

13. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in law, business practices, or customer feedback. The updated version will be posted on this page with a revised “Last updated” date. Material changes may be notified via the Website or email/SMS where appropriate.